Your shopping cart is empty
Go to the storeRefund policy
We have a 30 day returns policy which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at amyrisessenze@gmail.com. Please note that returns must be sent to the following address: Via Rosolino Pilo 27 00152 Rome
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can always contact us for any return questions at amyrisessenze@gmail.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so that we can assess the issue and resolve it.
Exceptions / non-returnable items
Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special order or customized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the foregoing, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once your return has been received and inspected and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take some time to process and send your refund as well.
If it has been more than 15 working days since we approved your return, please contact us at amyrisessenze@gmail.com.